Our Front Desk staff are not only great customer service representatives, they are climbers, risk management officers, climbing instructors, belay specialists, and more! We value outgoing, friendly, confident and capable people with varied backgrounds and skill-sets. Reliability, attention-to-detail, follow-through, initiative and leading by example are valued criteria for our staff. Applicants should enjoy climbing in any form and must enjoy working in a family friendly environment. Climbing experience, enthusiasm, and the willingness to learn are required!
SPECIFIC JOB REQUIREMENTS:
- Provide excellent customer service
- Possess fundamental climbing skills; ability to belay, tie a figure-8 knot
- Demonstrate confidence, assertiveness and leadership when working with children
- Provide a safe climbing environment by enforcing gym policies and procedures
- Communicate effectively with customers and co-workers
- Be a multi-tasking machine!
- Answer phones, take messages, schedule parties/groups, register students/participants for classes/clinics/events, delegate
- Maintain a clean and organized gym environment for all patrons and staff
- Operate cash flow and computerized point-of-sale (POS) system
- Maintain knowledge of gym programs and products
WORK HOURS:
Regular Part-time, between 20-30 hours per week. Weekday & Weeknight shifts are desired. Having Weekend availability is a must.
PAY LEVEL:
Starting pay: Minimum wage to $17/hour (to commensurate with experience).
OTHER REQUIREMENTS:
- Have a strong work ethic, be efficient and able to work on a reliable schedule.
- Have a positive attitude, be quick problem solvers, and work well with others.
- Be willing to learn and further develop and improve customer service and overall climbing skills.
- CB5 is willing to train high value candidates.
- Be able to perform manual labor, including working at height. Be comfortable with lifting objects up to 50 pounds.
- Criminal Record check and Emergency First Aid are required.
APPLICATIONS:
Coquitlam – To apply, please send your resume and cover letter to manager@climbbase5.com or deliver in person to Climb Base5 Coquitlam during business hours. Successful applicants will be contacted for an interview.
North Vancouver – To apply, please send your resume and cover letter to Charlotte@climbbase5.com or deliver in person to Climb Base5 North Vancouver during business hours. Successful applicants will be contacted for an interview.
- Weekday availability preferred
- Must be Top rope belay certified at CB5, and have a minimum of 3 months belay experience
Resumes can be sent to infonorthvan@climbbase5.com or given in person at the North Vancouver location.
In general here are some traits we look for:
- You’re a team-player and looking to work with a happy and fun team.
- You’re client-oriented and enjoy working with people to provide great service.
- You’re passionate about climbing, whether just beginning or been doing it for years, and want to share this passion with others.
- You’re organized, presentable, and not scared of using computers.
